Wicky Andry
Wicky Andry is a seasoned trainer with 16 years of experience working in multinational companies. He specializes in enhancing productivity, customer service, selling, and presentation skills, all while incorporating advanced techniques from NLP (Neuro-Linguistic Programming) and EQ (Emotional Intelligence). Wicky holds credentials as a Licensed Master Practitioner of NLP, a Six Seconds EQ practitioner, and a CoreStrengths Facilitator. His global work experience, including stints in the United States, Denmark, and Singapore, has equipped him with a deep understanding of multicultural dynamics in the workplace.
Starting his career as a management trainee, Wicky gained valuable insights into the interdepartmental workings of a company. His extensive experience as a Customer Service Manager allowed him to improve Customer Service Satisfaction (CSS) and overall productivity while managing significant offshoring projects that demanded strong change management and leadership abilities.
With firsthand experience as a Customer Service Associate, Wicky truly understands the challenges and rewards of frontline customer service. He has evolved into a skilled communicator who can effortlessly resolve customer issues, turning difficult situations into opportunities for creating loyal customers.
Wicky is passionate about productivity, whether it's through organizing, efficient email management, or decluttering. His training sessions are known for being practical and immediately applicable, with a focus on simplifying complex concepts. He lives by the teaching motto, "There are no bad students, only teachers who haven't yet found the right approach." In his free time, Wicky enjoys writing blogs, creating vlogs, and podcasting.
Yenny is an experienced professional of 19 years in multinational companies, predominantly in commercial roles, including sales. Her career has provided her with extensive exposure to a diverse customer base, from small businesses to key clients, with a particular focus on international markets. This experience has honed her ability to understand and meet the needs of varied customer profiles.
She discovered a passion for leadership when she transitioned into a leadership role, where she firmly believes in achieving results by empowering and working through people. She has recently earned a coaching certification from the Vanaya Institute in the Erickson Coaching Method and is also a certified Predictive Index Practitioner.
Her unique blend of commercial expertise and leadership skills, combined with her coaching qualifications, positions her as an effective trainer and coach, capable of guiding others to success in both business and personal development. As a mother of 2, she is also passionate about working with women in workplace to balance their role as mothers and workers.
